Senior HR Manager - Mortgage Experience Required

About the Role

We are seeking a Senior HR Manager to lead and scale our people operations, talent strategy, and organizational development.

This role is both strategic and hands-on, responsible for building a best-in-class HR function that supports rapid growth, a distributed workforce, and a high-performance culture. The ideal candidate brings strong HR leadership experience, operational excellence, and a forward-thinking mindset, including leveraging AI and automation to enhance HR effectiveness.

Key Responsibilities

1. People Strategy & Leadership

Lead HR strategy and operations aligned with business goals and growth plans
Build scalable HR processes to support a distributed, high-growth workforce
Champion company culture, employee engagement, and overall employee experience

2. Talent Acquisition & Workforce Planning

Own and optimize full-cycle recruiting across technical, operational, and leadership roles
Partner with department heads on workforce planning and hiring forecasts
Build proactive talent pipelines and strengthen employer branding
Position Loan Factory as an employer of choice in a competitive market

3. Learning, Development & Performance

Design and implement training, leadership development, and career pathing programs
Drive performance management frameworks, feedback culture, and employee growth initiatives
Foster a culture of continuous learning and development

4. Payroll, Compensation & Benefits

Oversee payroll operations to ensure accuracy, timeliness, and compliance across multiple states and countries
Manage and optimize benefits programs to remain competitive and cost-effective
Partner with Finance on compensation strategy, benchmarking, and planning

5. Compliance & Policy Development

Develop, update, and enforce HR policies, procedures, and employee handbooks
Ensure compliance with federal, state, and international labor laws
Proactively monitor regulatory changes and implement necessary updates

6. Global & Multi-State Workforce Management

Support a distributed, multi-state and international workforce
Oversee onboarding, performance reviews, employee relations, and offboarding
Promote fairness, consistency, and inclusivity across all HR processes

7. HR Systems, Analytics & AI Enablement

Lead implementation and optimization of HRIS, payroll, and people analytics systems
Use data to drive insights on engagement, retention, and workforce performance
Partner with leadership to make data-driven people decisions
Drive adoption of automation and digital tools to improve HR efficiency

8. Team Leadership

Build, mentor, and scale a high-performing HR team
Establish KPIs and performance standards aligned with company goals
Foster a culture of accountability, innovation, and continuous improvement

Qualifications

8+ years of HR experience in the mortgage industry (required), with at least 5 years in a senior leadership role
Proven experience in talent acquisition, organizational development, and HR operations
Strong understanding of multi-state and global HR compliance
Solid experience in payroll, benefits, and HR policy development
Experience building HR functions in high-growth or startup environments
Excellent leadership, communication, and interpersonal skills
Experience in fintech, mortgage, or technology industries is a plus

Technology & AI Proficiency (Required)

Strong proficiency with HRIS, ATS, payroll, and people analytics platforms
Experience using or willingness to adopt AI tools (e.g., ChatGPT, HR automation platforms, AI recruiting tools)
Ability to leverage AI for talent sourcing, resume screening, employee communications, training content, and HR analytics
Experience implementing or improving automated HR workflows (onboarding, performance tracking, engagement surveys)
High adaptability to evolving HR technology and digital transformation initiatives